Refund policy

Return and Refund Policy

Nuveneo A brand of Sector Commerce LLC

Effective Date: November 26, 2025

Thank you for choosing Nuveneo. We take pride in providing high-quality supplements and stand behind the products we offer. Please read this policy carefully before making a purchase.

All Sales Are Final

All purchases made through Nuveneo are final. We do not accept returns, exchanges, or issue refunds for any products once an order has been placed and processed.

Why We Have This Policy

Due to the nature of supplement products and strict quality control standards, we cannot accept returns. Once a product leaves our facility, we are unable to verify its storage conditions, handling, or integrity. This policy helps us ensure that every customer receives products that meet our quality and safety standards.

Damaged or Defective Products

If you receive a product that is damaged during shipping or is defective upon arrival, please contact us within 7 days of delivery. We will review your claim and, at our sole discretion, may provide a replacement or store credit. To submit a claim, please email us with your order number, a description of the issue, and photographs of the damaged or defective product.

Incorrect Orders

If you receive an item that differs from what you ordered, please contact us within 7 days of delivery. We will work with you to resolve the issue promptly.